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Effective Date: 16 October 2022
 

Welcome to OEM Spare Parts, an online automotive spare parts supplier serving customers throughout South Africa.

These Terms and Conditions govern the use of our website, the purchase of products, and all transactions conducted through our online store. By accessing our website or placing an order, you acknowledge that you have read and understood these terms.

Our objective is to provide a transparent, secure and professional shopping experience while protecting the rights and interests of our customers.
 

1. General Terms

OEM Spare Parts specialises in automotive replacement parts, including engines, gearboxes, transmissions, steering racks, suspension components, drivetrain parts and related vehicle components.

These Terms and Conditions apply to all website visitors, customers and purchases made through our online store.

By purchasing from OEM Spare Parts, customers agree to provide accurate information and comply with the applicable purchasing conditions.

Nothing in these Terms and Conditions excludes or limits any consumer rights protected under applicable South African legislation.
 

2. Product Information and Availability

We aim to provide accurate and detailed information about every product listed on our website.

• Product descriptions include relevant technical specifications, part numbers and compatibility information where available.

• Product images are provided to help customers identify the products being offered.

• Product condition, including new, used, refurbished or reconditioned, will be identified where applicable.

• Product availability is subject to stock confirmation.

• OEM Spare Parts reserves the right to correct genuine product description or pricing errors, subject to applicable consumer legislation.

• Customers will be informed if an ordered product becomes unavailable.

We encourage customers to review product specifications carefully before completing their purchases.
 

3. Vehicle Compatibility and Fitment

Customers are responsible for providing accurate vehicle information when requesting automotive replacement parts.

Relevant information may include:

• Vehicle make and model

• Manufacturing year

• Engine code and engine capacity

• Transmission type and gearbox code

• Vehicle Identification Number (VIN)

• Original equipment part number

OEM Spare Parts will make reasonable efforts to assist customers in identifying compatible replacement components.

Customers should verify compatibility before installation. Where OEM Spare Parts expressly confirms compatibility based on information supplied, customers retain all applicable rights concerning incorrect or misrepresented products.
 

4. Product Pricing and Payments

All product prices are displayed in South African Rand (ZAR), unless otherwise stated.

• Applicable taxes and additional charges will be disclosed before order confirmation.

• Delivery charges will be displayed or communicated before the customer commits to a purchase.

• Payments must be completed using the payment methods offered at checkout.

• Orders requiring advance payment will be processed following payment confirmation.

• Customers must use the correct order reference when making electronic payments.

OEM Spare Parts does not require customers to disclose confidential banking passwords, PINs or one-time passwords.

We reserve the right to verify payments before dispatching orders.
 

5. Order Placement and Confirmation

Customers may place orders through the website's checkout system.

After placing an order, customers will receive an order acknowledgement through the contact information provided.

Orders are subject to payment verification, stock availability and successful processing.

If an order cannot be fulfilled, customers will be informed and offered an appropriate resolution, including a refund where required by law.
 

6. Shipping and Nationwide Delivery

OEM Spare Parts aims to provide reliable delivery services to customers throughout South Africa.

• Delivery options and charges are communicated during checkout or before order confirmation.

• Estimated delivery periods depend on the destination, product availability and courier arrangements.

• Large automotive components may require specialised freight handling.

• Customers must provide complete and accurate delivery details.

• Tracking information will be supplied where supported by the delivery service.

Customers should inspect deliveries upon receipt and report visible damage, missing components or incorrect items as soon as reasonably possible.

Delivery estimates are not guarantees unless expressly agreed. Customers retain their statutory rights where orders are delayed, lost or not fulfilled.

Our separate Shipping Policy provides further information regarding delivery arrangements and applicable charges.
 

7. Returns, Refunds and Exchanges

OEM Spare Parts respects customer rights under the Consumer Protection Act and Electronic Communications and Transactions Act.

Customers may request returns, refunds or exchanges in accordance with applicable legislation and our published Returns and Refunds Policy.

Incorrect or Defective Products

Where a product is defective, unsafe, incorrectly supplied or does not meet applicable quality requirements, customers may exercise their statutory rights.

Where section 56 of the Consumer Protection Act applies, qualifying defective goods may be returned within six months of delivery, with the customer entitled to elect repair, replacement or refund as provided by law.

Online Purchase Cooling-Off Period

For eligible electronic transactions, customers may cancel within seven days of receiving goods, subject to statutory exceptions.

Where the statutory cooling-off right applies, customers may be responsible for the direct cost of returning the goods, as permitted by law.

Return Procedures

Customers should contact OEM Spare Parts before sending products back so that return instructions can be provided.

Returned products should be securely packaged to prevent further damage during transportation.

Refunds will be processed within applicable legal timeframes using an appropriate payment method.

Any voluntary return conditions beyond statutory rights will be explained in our separate Returns and Refunds Policy.
 

8. Product Warranties

OEM Spare Parts recognises the importance of reliable automotive components and clear warranty information.

• Product-specific warranties will be stated in the relevant product listing or sales documentation.

• Warranty coverage and duration depend on the warranty offered for the purchased product.

• Any additional supplier or manufacturer warranty will be honoured according to its lawful terms.

• Warranty claims may require proof of purchase and supporting information about the reported fault.

• Professional installation is recommended for complex automotive components.

Additional warranty terms do not replace or reduce applicable statutory consumer rights.

Damage caused by misuse, improper installation or unauthorised modifications may fall outside a voluntary warranty, where legally permitted.
 

9. Engine, Gearbox and Mechanical Component Purchases

Engines, gearboxes, transmissions and other major mechanical assemblies require appropriate handling and installation.

We recommend installation by suitably qualified automotive technicians.

Before installation, customers and installers should inspect the supplied assembly, verify the relevant specifications and follow appropriate installation procedures.

OEM Spare Parts is not responsible for damage directly caused by negligent installation, misuse or modifications unrelated to a product defect, subject to applicable law.

Customers retain all legal remedies for defective, incorrectly described or unsuitable goods where the supplier is legally responsible.
 

10. Order Cancellations

Customers may request order cancellations by contacting OEM Spare Parts.

Cancellation requests will be handled according to the order status, product type and applicable consumer protection legislation.

Where an order has already been dispatched, the relevant return procedures may apply.

Any cancellation charges will only be imposed where lawful, reasonable and properly disclosed.

Customers will receive refunds where required under applicable legislation.
 

11. Customer Responsibilities

Customers agree to:

• Provide accurate billing, contact and delivery information.

• Review product specifications before purchasing.

• Use the website for lawful purposes.

• Maintain the confidentiality of their account credentials.

• Report suspected fraudulent transactions or account misuse.

• Follow appropriate safety and installation requirements.

OEM Spare Parts reserves the right to investigate suspicious transactions and take reasonable measures to protect customers and the business.
 

12. Website Security and Privacy

We are committed to handling customer information responsibly.

Personal information collected through our website may be used for order processing, customer communication, delivery arrangements, payment administration and lawful business operations.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Our separate Privacy Policy explains how personal information is collected, used, stored and protected, including applicable customer rights.
 

13. Intellectual Property

Website content, including original product descriptions, photographs, graphics, logos, designs and written materials, is protected by applicable intellectual property laws.

Unauthorised reproduction or commercial use of our original website content is prohibited unless permission has been granted or use is otherwise legally permitted.

Third-party trademarks, vehicle manufacturer names and product identifiers remain the property of their respective owners.
 

14. Manufacturer Names and Trademarks

References to vehicle manufacturers, engine codes, gearbox codes and original equipment part numbers are provided for product identification and compatibility purposes.

The use of manufacturer names does not automatically indicate an official dealership, manufacturer endorsement or authorised partnership.

Products will be described according to their actual brand, condition, origin and specification, where relevant.
 

15. Limitation of Liability

OEM Spare Parts takes reasonable steps to maintain accurate product information and dependable service.

To the extent permitted by applicable law, we are not responsible for losses directly caused by customer misuse, incorrect information supplied by customers, or unauthorised modifications.

Nothing in these Terms and Conditions excludes liability or remedies that cannot lawfully be excluded under South African consumer protection legislation.
 

16. Customer Support and Complaints

We are committed to resolving customer enquiries and complaints professionally and fairly.

Customers may contact our customer support team regarding:

• Product specifications and compatibility

• Order confirmations and payment enquiries

• Shipping and delivery information

• Returns, refunds and exchanges

• Warranty claims and product concerns

We aim to respond within a reasonable period and work towards fair resolutions in accordance with applicable consumer legislation.
 

17. Changes to Terms and Conditions

OEM Spare Parts may update these Terms and Conditions to reflect changes in business operations, website functionality or legal requirements.

Updated terms will be published on our website with the applicable effective date.

Changes will not retrospectively remove rights already acquired under an existing purchase agreement.
 

18. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be addressed in accordance with applicable South African legislation, including relevant consumer protection and electronic commerce laws.

Customers retain the right to approach competent consumer protection bodies, regulators or courts where appropriate.
 

19. Contact Information

For enquiries relating to orders, product information, payments, deliveries, returns or these Terms and Conditions, customers may contact OEM Spare Parts using the verified business contact details published on our website's Contact Us page.

Our customer support team is available to assist with product enquiries and purchasing-related concerns.
 

20. Acceptance of Terms

By accessing our website and completing a purchase, customers acknowledge these Terms and Conditions and agree to the terms applicable to their transaction, subject to their statutory rights.

OEM Spare Parts – Quality Parts. Reliable Performance. Trusted Service.