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Effective Date: 16 October 2022
 

At OEM Spare Parts, we respect your privacy and are committed to protecting your personal information. We understand the importance of safeguarding customer data and maintaining a secure, transparent and trustworthy online shopping environment.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when customers visit our website, browse products, create accounts, place orders or communicate with our customer support team.

We aim to process personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA) and other relevant privacy and consumer protection laws.
 

1. Our Commitment to Your Privacy

OEM Spare Parts is committed to maintaining the confidentiality, integrity and security of personal information collected through our website.

We follow these fundamental privacy principles:

• Transparency: Providing clear information about how personal data is collected and used.

• Security: Applying reasonable safeguards to protect customer information.

• Confidentiality: Restricting access to personal information to authorised parties.

• Accountability: Taking responsibility for the personal information we process.

• Data Minimisation: Collecting only information reasonably necessary for legitimate business purposes.

• Customer Rights: Respecting applicable rights to access, correct, object to certain processing of, or request deletion of personal information.

We do not sell customers' personal information to third-party data brokers.

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2. Information We Collect

When customers interact with OEM Spare Parts, we may collect certain personal information necessary to provide our products and services.

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Personal Identification Information

• Full name and surname

• Email address

• Telephone or mobile number

• Billing address

• Shipping and delivery address

• Customer account information

Order and Transaction Information

• Products purchased

• Order numbers and purchase history

• Payment confirmation details

• Transaction dates and amounts

• Delivery and shipping information

• Refund and return records

Vehicle and Product Information

• Vehicle make and model

• Vehicle manufacturing year

• Engine and transmission specifications

• Vehicle Identification Number (VIN), when supplied

• Automotive part numbers

• Product enquiries and compatibility information

Technical and Website Information

• Internet Protocol (IP) address

• Browser type and device information

• Operating system

• Website navigation activity

• Pages visited and interactions

• Cookie identifiers

• Referral sources and website performance information

We collect this information only where there is an appropriate business purpose or lawful basis for processing.

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3. How We Collect Personal Information

Personal information may be collected when customers:

• Visit or browse our website.

• Create or manage a customer account.

• Purchase automotive spare parts.

• Complete checkout forms.

• Request quotations or product information.

• Contact our customer support team.

• Subscribe to marketing communications.

• Submit warranty, refund or return requests.

• Interact with website cookies or analytics technologies.

Some technical information may be collected automatically through website functionality and enabled tracking technologies.

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4. How We Use Your Information

OEM Spare Parts uses personal information for legitimate business activities, including:

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Order Processing

To receive, verify, process and fulfil customer orders.

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Payment Administration

To confirm payments, maintain transaction records and assist with refunds.

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Shipping and Delivery

To arrange product deliveries and communicate shipping information.

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Customer Support

To respond to enquiries, assist with product selection and resolve customer concerns.

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Product Compatibility

To help customers identify suitable automotive components using vehicle details and technical specifications.

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Website Improvement

To understand website performance, improve navigation and enhance the online shopping experience.

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Marketing and Promotions

To communicate relevant offers, promotions and product information where permitted by law and applicable consent requirements.

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Fraud Prevention

To identify suspicious transactions, protect customer accounts and prevent unauthorised activity.

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Legal Compliance

To maintain records and fulfil applicable tax, accounting, consumer protection and regulatory obligations.

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We do not use personal information for purposes incompatible with those for which it was lawfully collected, unless further processing is permitted by law.

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5. Payment Information and Transaction Security

OEM Spare Parts is committed to providing a secure online purchasing experience.

Payments may be processed through payment service providers or electronic funds transfer arrangements made available during checkout.

Where third-party payment processors are used, payment information is handled according to the applicable provider's security and privacy procedures.

We do not require customers to disclose confidential banking passwords, personal identification numbers (PINs) or one-time passwords (OTPs).

Customers are encouraged to verify payment instructions and use only the official payment methods provided through our website.

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6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and support relevant advertising.

Cookies are small data files stored on a user's device when visiting a website.

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Essential Cookies

These support basic website functionality, shopping carts, checkout processes and security features.

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Analytics Cookies

These help us understand website traffic, visitor interactions and website performance.

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Advertising Cookies

Where enabled, these may help measure advertising performance and display relevant promotional content.

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Preference Cookies

These may remember website settings and improve the browsing experience.

Visitors can manage cookies through their browser settings and any cookie preference controls made available on our website.

Where consent is legally required for a particular technology, we will seek the necessary consent before using it.

Disabling certain cookies may affect website functionality.

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7. Google Analytics, Google Ads and Merchant Center

OEM Spare Parts may use Google services to support website analytics, product advertising and online store visibility.

These services may include:

• Google Analytics

• Google Ads

• Google Merchant Center

• Google Tag Manager

• Google conversion tracking

Where these services are enabled, certain website interaction information may be processed to measure traffic, understand advertising effectiveness and improve customer experiences.

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Google may process information in accordance with its own applicable privacy policies.

Customers can learn more about Google's privacy practices at:

https://policies.google.com/privacy

Where required, we will implement appropriate consent controls and privacy safeguards for advertising and analytics technologies.

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8. Sharing Personal Information

OEM Spare Parts does not sell customer personal information.

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We may share limited personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

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Courier and Delivery Providers

To arrange shipment, delivery and tracking of customer orders.

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Payment Service Providers

To facilitate secure payments, transaction verification and refunds.

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Website and Hosting Providers

To operate, maintain and secure our online store.

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Customer Communication Services

To send order confirmations, delivery notifications and service-related messages.

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Analytics and Advertising Providers

To support website measurement and marketing activities where lawfully permitted.

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Professional Advisers and Authorities

Where necessary to meet legal obligations, investigate fraud or protect lawful interests.

Service providers are expected to handle personal information securely and in accordance with applicable contractual and legal requirements.

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9. Personal Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and unlawful disclosure.

Depending on the systems involved, these measures may include:

• Secure website connections

• Access controls and account authentication

• Restricted administrative access

• Security updates and monitoring

• Appropriate service provider safeguards

• Secure transaction processing

• Internal procedures for handling customer information

Although reasonable security measures are applied, no electronic system or internet transmission can be guaranteed completely secure.

Customers should protect their account credentials and report suspected unauthorised activity promptly.

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10. Data Retention

OEM Spare Parts retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal requirements.

Retention periods may depend on:

• Order processing and delivery requirements

• Accounting and tax obligations

• Warranty and product support requirements

• Consumer complaints and disputes

• Fraud prevention and security

• Applicable statutory recordkeeping requirements

When personal information is no longer required and no lawful retention obligation applies, we will take reasonable steps to delete, destroy or de-identify it.

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11. Customer Privacy Rights

Under POPIA and other applicable legislation, customers have certain rights concerning their personal information.

These may include the right to:

• Request confirmation of whether we hold personal information about them.

• Request access to personal information, subject to applicable legal requirements.

• Request correction of inaccurate or incomplete information.

• Request deletion or destruction of information where legally permitted.

• Object to certain processing activities.

• Withdraw consent where processing relies on consent.

• Object to direct marketing in accordance with applicable law.

• Submit complaints to the Information Regulator.

Customers may exercise their rights by contacting OEM Spare Parts through the official contact details published on our website.

We may request reasonable verification of identity before processing requests involving personal information.

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12. Marketing Communications

OEM Spare Parts may communicate promotional offers, product updates and automotive spare parts information where permitted by applicable law.

Customers will be provided with appropriate options to opt out of electronic direct marketing.

Marketing preferences can be updated through available unsubscribe mechanisms or by contacting customer support.

Opting out of promotional messages does not prevent essential communications relating to orders, payments, deliveries, warranties or customer service.

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13. Third-Party Websites and External Links

Our website may contain links to external websites, payment providers or other third-party services.

These websites operate independently and may have their own privacy policies and terms.

OEM Spare Parts is not responsible for the privacy practices of third-party websites that we do not control.

Customers are encouraged to review the privacy policies of external services before submitting personal information.

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14. International Data Transfers

Some website hosting, analytics, payment or communication service providers may process or store information outside South Africa.

Where personal information is transferred internationally, OEM Spare Parts will take reasonable steps to ensure that such transfers comply with applicable requirements under POPIA, including Section 72.

Appropriate safeguards may include legally recognised transfer grounds, contractual protections and applicable data protection arrangements.

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15. Children's Privacy

Our website is intended primarily for customers seeking automotive spare parts and related products.

We do not knowingly collect children's personal information without an appropriate lawful basis.

Where personal information relating to children is processed, we will comply with applicable requirements under South African privacy legislation.

Parents or guardians who believe that a child's information has been collected unlawfully may contact us to request an appropriate review.

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16. Data Breaches and Security Incidents

OEM Spare Parts takes information security seriously.

Where we reasonably believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the incident and take appropriate corrective action.

Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to applicable legal requirements.

We will also take reasonable steps to reduce the risk of further unauthorised access or disclosure.

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17. Customer Account Information

Customers who create accounts on our website are responsible for maintaining the confidentiality of their login credentials.

Customers should:

• Use secure passwords.

• Avoid sharing account credentials.

• Keep contact information accurate.

• Report suspected unauthorised account activity.

• Log out when using shared devices.

Customers may contact our support team for assistance with account-related privacy enquiries.
 

18. Legal Compliance

OEM Spare Parts processes personal information in accordance with applicable South African legislation.

Relevant legislation may include:

• Protection of Personal Information Act, 2013 (POPIA)

• Consumer Protection Act, 2008 (CPA)

• Electronic Communications and Transactions Act, 2002 (ECTA)

• Applicable tax and financial recordkeeping legislation

Nothing in this Privacy Policy is intended to limit any rights provided under applicable law.

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19. Changes to This Privacy Policy

OEM Spare Parts may update this Privacy Policy to reflect changes in our business operations, website functionality, technology or applicable legal requirements.

Any updated version will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes in how personal information is processed.

Customers are encouraged to review this page periodically.

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20. Contact Us

For enquiries concerning this Privacy Policy, personal information, data access requests or privacy-related complaints, please contact OEM Spare Parts using the official business contact details published on our website.

Requests concerning personal information will be directed to the person responsible for handling privacy matters.

Information Regulator of South Africa

Customers also have the right to submit privacy-related complaints to the Information Regulator.

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21. Your Privacy Matters to Us

At OEM Spare Parts, we believe that protecting customer information is essential to maintaining trust and providing a dependable online shopping experience.

We remain committed to transparency, responsible information processing and safeguarding the personal information entrusted to us.

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OEM Spare Parts

Quality Parts. Reliable Performance. Trusted Service.